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Driving & Monitoring Impact with Your Metric Tree

Mitra Abrahams explains how to drive impact with a metric tree, exploring issues, making decisions, and monitoring changes effectively.

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Mitra Abrahams
Mitra Abrahams · Head of Customer Success

Transcript

So you find an issue, and then what comes next? Like, that could be very ad hoc. That could be, let's quickly go and dive in like Ollie and I just did. Or it could like, let's formalize an initiative to actually dig into this problem, explore it, do our exploratory analysis in our canvas, and then we could even copy this metric tree in to try and monitor that change. Right? So maybe we've explored, we've made a recommendations, we've made a decision to change something in our business, and then we want to keep tabs on actually, has that changed? Does it affect this number? Does it affect any of these numbers? So I think keeping that within separate initiative canvases is a really powerful way to monitor your metric tree. Like, you want your tree to be fairly locked down, but, essentially, you could either have activity going on around in the same canvas, which is fine, or you could keep a project of of of initiatives coming off from this metric tree.