How to Become Your Org's Go-To Problem Solvers

Let's talk about problem solving because the four things which I think is really interesting is that you I think one of the ways you've worked, is that the way your team works, that you are seen as, like, the organ the place to go to get a problem solved, that you're there to think through problems. Like, how has that materialized? What is it that makes makes your team so good at that compared to other parts of the organization? Yeah. I mean, I think it depends on the problem at hand. But if it's a problem that I I that people think can be solved quantitatively, then, yes, it'll come to us. And sometimes we have to come in and and say, look. We we see that, you know, there's some inefficiency here. Let let us help and get to the bottom of it. Yeah. I think that you we've gotten the I mean, for I mean, maybe not everybody trusts us, but for those who do, the majority of the company I'd say, it's probably just from helping them in the past. So I think you probably have to start by kinda muscling in, doing a good job. Yeah. And then and then they'll come back. But you you've gotta be wary as well because they start coming back for things that you don't wanna be doing. You start to kind of you you don't want them to start outsourcing all their work too. That can happen as well. But it that's helpful. So there's a virtuous cycle there. Right? If you do a good job and you help meaningfully, they will want more more help. And that's kind of the key thing. I mean, I think it's it's also org specific. If your if you're say levels of, you know, for example, let's say there's a problem in a performance marketing team where, like, a channel's underperforming or something, or they're, like, just wanna know how can we better optimize our, investments. It's the same. I always like, oh, go speak to these guys, then they will. I mean, if they're not, then, yeah, you kind of need to say, look, I'm seeing the results. I think we can do it better. Let's sit together and work on it. And and it comes it flows out of that focus. So if you've said, this is your objective, this is what you need to improve this quarter, this half, this year, then, you know, you need to draw up the the business owner needs to draw up a list of initiatives, and you wanna work with them on that. And they'll wanna work with you on it as well because they they they need to meet their objectives. So I think the problem solving flows out of the focus. And then, yeah, try and be helpful, and and that's how you win people's trust, I suppose.